Frequently Asked Questions

What are Cinderella’s regular terms?

Cinderella’s standard payment terms are 2% 15 days, Net 30 Days from the date of shipment.

Where do I send my payment?

Payments by check may be faxed to 989.921.6154 or mailed to Cinderella, Inc., P.O. Box 77000-Dept 771414, Detroit, MI 48277-1414.

How often do you deliver to me?

Each year, Cinderella establishes both a “summer” and “winter” delivery schedule for customers in Michigan, Ohio and Indiana. This schedule can be found at the front of the product catalog. Customers located in a particular city are guaranteed delivery
on the days designated in the schedule. However, just because a customer is not scheduled for a delivery on a particular day does not mean Cinderella will not deliver on that day. If you have a need for products on a different day, please let us know
what you need and we will do our best to get those products to you before your next scheduled delivery.

How does your rebate program work?

Cinderella offers a rebate program to reward and thank dealers who have purchased from and supported Cinderella in the preceding year and to encourage the timely payment of our dealers’ accounts. If a customer makes qualifying purchases between $25,000
and $75,000, a 1% credit is awarded to the customer’s account back to dollar 1. For purchases between $75,000 and $200,000, a 1.5% credit is awarded to the customer’s account back to dollar 1. For purchases above $200,000, a 2% credit is awarded to the
customer’s account back to dollar 1. These credits may be used for merchandise or to pay for a dealer’s attendance on Cinderella’s annual dealer trip. Full details about the program can be found at the front of the product catalog or on this site.